Customer Care

PRODUCT WARRANTY

Anjé takes pride in the craftsmanship and design of all our products. We seek to use only the finest materials and each item we sell is carefully inspected to ensure the highest manufacturing standards.

We recommend that you treat this item with care as natural wear can occur. When not in use, store this item in a cool, dry place. Color grain variations are characteristics of natural leathers and make each item unique. Tonal changes, incidental marks and texture variations should not be considered imperfections. To care for and extend the life of your purchase, prevent exposure to direct light, heat and humidity. Avoid contact with water, cosmetics and any oil-based substances. Care should be taken when in contact with light colored garments or surfaces to prevent color transfer. Professional leather cleaning is recommended.

Anjé products purchased from our authorized retailers are guaranteed against defects in materials for one year. It is rare that we experience problems, but we are committed to providing the highest quality of customer service by helping resolve an issue should one arise. In the event you experience any hardware or structural issues, please bring the product back to the original authorized retailer with proof of purchase for repair assessment. This limited warranty does not cover standard wear and tear, misuse, or theft. Anjé does not provide repair service or replacement for products purchased from off-price or unauthorized retailers.

PRE-ORDER

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

  • Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
  • Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.

In any case, you will receive a confirmation e-mail as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only.

PRICING

While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider the order canceled.